Quote from: Maison on August 22, 2023, 02:48:53 PMIn my honest opinion, both the posts by Bubuzenggao and the official ones are overly verbose and hard to comprehend.
I recognize that Bubuzenggao has serious frustrations about what happened at WBT, but I believe it would be better to summarize the facts simply and chronologically.
Posting a large number of screenshots makes it hard to read and doesn't seem effective for the forum participants.
Additionally, I have one concern about WBT. It appears that the manager of WBT is not a medical doctor, and there is a frequent turnover of surgeons at WBT. I wonder if, when a patient desires treatment for complications after a doctor has been replaced, the new doctor at WBT is contracted to provide the treatment?
Also, concerning the tibial misalignment by WBT's former Özgur Karakoyun, it seems to be missing from Bubuzenggao's signature, so I have included it here.
http://www.limblengtheningforum.com/index.php?topic=64059.0
Frankly, I was not in favor of having a discussion with this patient (that you call bubuzenggaao).If this patient had not manipulated so much and turned the truth upside down in some points, I would not even have answered her. After all, she is a patient who had to go through a difficult process. In fact, my focus was on some of the claims of our few patients who were staying with us at that moment, which were beyond their purpose and far from constructive criticism, and I came to the forum to defend that these claims are unfounded from our own point of view. I have tried to answer all the allegations made without sacrificing honesty and transparency. I also carefully noted each of the constructive criticisms. An unbiased eye will already notice all.
Yes, the founder of WBT is not a medical doctor, he is a lengthening patient. This has its own advantages and disadvantages. In my observation and opinion, the biggest advantage of not being the founder as a medical doctor in such companies is that the doctor has the opportunity to focus only on the surgery he will perform. Lengthening surgery is not just about surgery and is part of a whole that requires the coordinated work of many units, from transfer to accommodation, from accounting to physiotherapy, from nursing to agency activities, from purchasing to other office works. It is clear that such a structure requires great organization and harmony. In our system, the doctor does not deal with any of these, does not spend time on any of them, and focuses only on his surgery and monitors his patients at regular intervals. Undoubtedly, a doctor can also establish this system, but no matter what, a doctor will have to deal with the functioning of the system he has established in one way or another. This will make the doctor more prone to problems than in a system where he doesn't have to deal with any of them.
We consider it a great advantage that the founder of our company is a height increase patient. We believe that the difficulties and experiences he had during the surgery process have improved our system's ability to empathize with patients. In fact, my presence in this company is the reflection of this empathy on the field in order to ensure patient satisfaction by constantly monitoring the services offered by the company. Our company is perhaps the only company operating in this field with quality control management. The company's choice of doctor gives flexibility to the company in achieving the targeted service quality, which gives us room to adapt our quality policy to the field. Our quality policy imposes the same responsibility on all our units and staff, including the doctor, and no one is exempt from this responsibility. For example, the reason why we parted ways with a doctor we work with will explain what I mean. This doctor stated that the muscles of one of our patients did not have sufficient flexibility during the routine check-up at the hospital, and that he did not receive adequate physical therapy services. However, he is obliged to visit his patients in certain periods (5-10 days) at the hotel and check their condition. A doctor can determine if a physiotherapy service is of the desired quality.We can only measure whether patients receive physical therapy according to the number and duration determined in the program. The doctor should have identified the quality problems in this physical therapy and warn us. After all, we could take the necessary actions according to his warning. In this example, the doctor noticed after almost a month that the patient was not getting good physical therapy, which was unacceptable.
As for your question, is it provided with a new doctor for the treatment of complications when the doctor changes? Doctors in Turkey are always cautious about dealing with another doctor's patient, but this is not a fixed behavior or rule. Therefore, even if the patient's own doctor has terminated the contract with the company, the patient can receive service from the company's new doctor. However, it should not be forgotten that his own doctor has a legal responsibility towards him regarding the problem he has experienced. Because in the agreement signed between the company and the doctor, "The doctor is responsible for all the results of the surgery and the doctor takes the action for the treatment of possible complications." phrase is included. In the meantime, in case we have started to offer a service that covers possible complications under insurance for about a year. Currently this insurance is optional, but we will discuss making it mandatory on a case-by-case basis.
I was not in this company yet when the company was working with Ozgur Karakoyun. Therefore, I do not have detailed information about the situations in this plugin. It is clear that a complete answer will require a detailed archive search. However, while making investigations on some case studies during the restructuring of the company, I learned that there were some problems in two of Karakoyun's patients, who had correspondence in the link you sent, and that one patient had a tibial alignment problem and other patient had different problem due to the Stryde nail, and the case was taken to the court.As far as I understand, the panel of experts appointed by the court has expressed an opinion that the problem, one of the patients has, is not caused by the doctor's procedure, but by the structural problems in the Stryde nail used. As it is known, the Stryde method has been abandoned worldwide after many problems. As for the patient having tibial misalignment, I do not remember if there is an expert report on tibial misalignment. However, in the first trials, the court did not find it appropriate to face any accusation WBT as the interlocutor in the case, as there was no point that required our company to be a party in the lawsuit. In other words, the lawsuit is between doctors and patients and is still ongoing.